Anime Expo Help Center
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Attending Anime Expo
General Event Rules & Info
What items are not permitted at Anime Expo?
I lost my badge! What do I do?
Can I bring food and drinks into Anime Expo?
What time does Anime Expo start / end?
Are there gender-neutral restrooms?
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Lines & Security Protocols
What is the entry procedure to the Anime Expo Event Area?
Where are the panel lines located?
What do I need to attend an 18+ event or enter an 18+ area?
What do I need to enter 21+ areas?
What do I need to provide to show proof of vaccination?
What do I need to provide to show proof of a negative COVID-19 test?
How do I attend Anime Expo if I am unvaccinated?
Does my child (OVER Age 2) need to show proof of a negative COVID-19 test?
Are children under the age of 2 required to have a negative covid test?
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I have lost/found an item. What do I do?
What is a Safe Space?
Are there cell phone charging stations?
Where do I go for First Aid?
What is the Quiet Lounge?
Attendees with Disabilities
How to Apply for Disabled Services
Attending with Children (under age 12) or as a Minor (age 13-17)
Are there nursing/breasfeeding stations available at Anime Expo?
Are strollers permitted?
Is there stroller parking?
Do I need to get a badge for my child?
Can children attend ticketed events?
Registration & Badges
Online Registration Guidelines
What payment methods do you accept for online registration?
How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
How do I transfer a Child badge? I am unable to do so in my ShowClix account.
How do I change the name on a badge?
Will you be selling any Military badges?
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Can I choose to pick up my badge on-site instead of getting it mailed?
Why don’t you ship badges internationally outside of Canada?
My badge hasn’t arrived yet. What do I do?
Will I get a shipping notification when my badge gets sent out?
Can I get a tracking number for my badge?
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Transferring / Upgrading / Exchanging Your Badge
I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
I can't attend now, can I transfer my badge to the next year?
How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
Can I get a refund for my 4-Day badge if I am able to purchase a Premier Fan badge later?
How do I transfer my badge to another person?
Activating Your Badge
How do I activate my badge?
Buying / Picking Up Badges On-Site
What payment methods do you accept for on-site purchases?
What do I need to pick up my badge on-site?
When can I pick up / buy my badges on-site?
Can someone else pick up my badge for me?
Where do I go to pick up / buy my badge on-site?
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RFID Tapping In/Out
How do I know that I tapped in / tapped out correctly with my badge?
Do I need anything besides my badge when there is an RFID issue?
What if I forget to tap out?
What if my badge isn’t working?
Priority Access for AX 2022
How do I know if I'm on the Priority Access list for AX 2022?
I've changed my email address. How do I update it?
Can I give my Priority Access code to someone else if I am unable to attend this year?
Can I roll over my Priority Access code to next year?
I didn't receive a Priority Access code but I rolled over my badge from AX 2020. Why didn't I get one?
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Participating in Artist Alley
How do I get a table in Artist Alley?
I’m under the age of 18. Can I participate in Artist Alley?
Can I transfer my Artist Alley table to the subsidiary artist listed on my form? I am unable to attend this year.
Can I get a refund for my 4-Day badge if I was able to purchase an Artist Alley table?
Can I get a refund for my General Attendee badge(s) if I upgraded to Additional Artist Alley badge(s)?
Submitting Your Artist Alley Form
Do I need a Seller’s Permit?
Can I make request a specific area or neighbor for my table assignment?
Table Restrictions & Requirements
Are there limitations for signage and displays?
Can I bring my own tablecloth or banner to decorate my table?
Where can I store my inventory & supplies?
How many people can sit at an Artist Alley table at a time?
Do I have to bring my Seller’s Permit with me?
Subsidiary Artists & Helpers
What is the difference between primary artists, subsidiary artists, and helpers?
How many subsidiary artists can be at a table?
How do I get additional badges for subsidiary artists and helpers?
Travel & Hotels
Who do I contact if I have a question about booking a room at an Anime Expo hotel?
If I am a Premier Fan, can my friends stay with me, even if they're general attendees?
What is the maximum occupancy for each hotel room?
I'm an Exhibitor/Artist/Premier Fan. How long do I have to book my room?
What is the room cancellation policy?
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Prop / Weapon Policy
How do I get my prop weapon checked/approved?
Are there size or weight limitations to prop weapons?
What kind of prop weapons can I bring to Anime Expo?
Can I walk around barefoot?
Are there any requirements or restrictions when cosplaying?
Can I wear a revealing cosplay?
Can I wear a military or police officer costume?
Are there size restrictions for bulky or oversized costumes?
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Gatherings, Senpai, and Repair Station
Where are the cosplay gatherings located?
What is a cosplay gathering?
Can I room with my spouse?
Can I room with someone with a different arrival date?
What is the maximum number of occupants at the USC Dorms?
Are volunteers eligible for a reimbursement?
Can a general attendee stay with a Volunteer at the dorms?
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Is parking provided?
What hotels will have AX shuttle stops for volunteers?
How do I modify an existing hotel room reservation?
I did not receive my confirmation email for my hotel room reservation. Where should I go to get a copy?
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