Anime Expo Help Center

General Event Rules & Info 9

• What items are not permitted at Anime Expo?
• I lost my badge! What do I do?
• Can I bring food and drinks into Anime Expo?
• What time does Anime Expo start / end?
• Are there gender-neutral restrooms?

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Lines & Security Protocols 4

• What is the entry procedure to the Anime Expo Event Area?
• Where are the panel lines located?
• What do I need to attend an 18+ event or enter an 18+ area?
• What do I need to enter 21+ areas?

COVID-19 Protocols 9

• What do I need to provide to show proof of vaccination?
• What do I need to provide to show proof of a negative COVID-19 test?
• How do I attend Anime Expo if I am unvaccinated?
• Does my child (OVER Age 2) need to show proof of a negative COVID-19 test?
• Are children under the age of 2 required to have a negative covid test?

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Amenities 5

• I have lost/found an item. What do I do?
• What is a Safe Space?
• Are there cell phone charging stations?
• Where do I go for First Aid?
• What is the Quiet Lounge?

Attendees with Disabilities 1

• How to Apply for Disabled Services

Attending with Children (under age 12) or as a Minor (age 13-17) 5

• Are there nursing/breasfeeding stations available at Anime Expo?
• Are strollers permitted?
• Is there stroller parking?
• Do I need to get a badge for my child?
• Can children attend ticketed events?

Online Registration Guidelines 6

• What payment methods do you accept for online registration?
• How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
• How do I transfer a Child badge? I am unable to do so in my ShowClix account.
• How do I change the name on a badge?
• Will you be selling any Military badges?

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Mailing 8

• Can I choose to pick up my badge on-site instead of getting it mailed?
• Why don’t you ship badges internationally outside of Canada?
• My badge hasn’t arrived yet. What do I do?
• Will I get a shipping notification when my badge gets sent out?
• Can I get a tracking number for my badge?

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Transferring / Upgrading / Exchanging Your Badge 5

• I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
• I can't attend now, can I transfer my badge to the next year?
• How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
• Can I get a refund for my 4-Day badge if I am able to purchase a Premier Fan badge later?
• How do I transfer my badge to another person?

Activating Your Badge 1

• How do I activate my badge?

Buying / Picking Up Badges On-Site 6

• What payment methods do you accept for on-site purchases?
• What do I need to pick up my badge on-site?
• When can I pick up / buy my badges on-site?
• Can someone else pick up my badge for me?
• Where do I go to pick up / buy my badge on-site?

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RFID Tapping In/Out 4

• How do I know that I tapped in / tapped out correctly with my badge?
• Do I need anything besides my badge when there is an RFID issue?
• What if I forget to tap out?
• What if my badge isn’t working?

Priority Access for AX 2022 7

• How do I know if I'm on the Priority Access list for AX 2022?
• I've changed my email address. How do I update it?
• Can I give my Priority Access code to someone else if I am unable to attend this year?
• Can I roll over my Priority Access code to next year?
• I didn't receive a Priority Access code but I rolled over my badge from AX 2020. Why didn't I get one?

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Participating in Artist Alley 5

• How do I get a table in Artist Alley?
• I’m under the age of 18. Can I participate in Artist Alley?
• Can I transfer my Artist Alley table to the subsidiary artist listed on my form? I am unable to attend this year.
• Can I get a refund for my 4-Day badge if I was able to purchase an Artist Alley table?
• Can I get a refund for my General Attendee badge(s) if I upgraded to Additional Artist Alley badge(s)?

Submitting Your Artist Alley Form 2

• Do I need a Seller’s Permit?
• Can I make request a specific area or neighbor for my table assignment?

Table Restrictions & Requirements 5

• Are there limitations for signage and displays?
• Can I bring my own tablecloth or banner to decorate my table?
• Where can I store my inventory & supplies?
• How many people can sit at an Artist Alley table at a time?
• Do I have to bring my Seller’s Permit with me?

Subsidiary Artists & Helpers 3

• What is the difference between primary artists, subsidiary artists, and helpers?
• How many subsidiary artists can be at a table?
• How do I get additional badges for subsidiary artists and helpers?

Hotel Blocks 7

• Who do I contact if I have a question about booking a room at an Anime Expo hotel?
• If I am a Premier Fan, can my friends stay with me, even if they're general attendees?
• What is the maximum occupancy for each hotel room?
• I'm an Exhibitor/Artist/Premier Fan. How long do I have to book my room?
• What is the room cancellation policy?

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Prop / Weapon Policy 3

• How do I get my prop weapon checked/approved?
• Are there size or weight limitations to prop weapons?
• What kind of prop weapons can I bring to Anime Expo?

Cosplay Guidelines 7

• Can I walk around barefoot?
• Are there any requirements or restrictions when cosplaying?
• Can I wear a revealing cosplay?
• Can I wear a military or police officer costume?
• Are there size restrictions for bulky or oversized costumes?

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Gatherings, Senpai, and Repair Station 2

• Where are the cosplay gatherings located?
• What is a cosplay gathering?

Housing 10

• Can I room with my spouse?
• Can I room with someone with a different arrival date?
• What is the maximum number of occupants at the USC Dorms?
• Are volunteers eligible for a reimbursement?
• Can a general attendee stay with a Volunteer at the dorms?

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Transportation 2

• Is parking provided?
• What hotels will have AX shuttle stops for volunteers?

USC Hotel 2

• How do I modify an existing hotel room reservation?
• I did not receive my confirmation email for my hotel room reservation. Where should I go to get a copy?