Anime Expo Help Center

Online Registration Guidelines 12

• Do I need to purchase a pass to attend Anime Expo?
• When can I purchase my credential for Anime Expo?
• Where do I register/purchase my credential?
• What payment methods do you accept for online registration?
• How do I create a ShowClix account? Do I need one before I purchase my badge(s)?

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Mailing 13

• Can I choose to pick up my credential on-site instead of getting it mailed?
• When will you ship out the credentials?
• Why don’t you ship credentials internationally outside of Canada?
• How do I update my shipping address on my order?
• Will I get a shipping notification when my credential gets sent out?

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Transferring / Upgrading / Exchanging Your Credential 6

• I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
• How do I accept a transfer?
• How do I transfer a credential to someone?
• How do I exchange my 1-Day credential for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
• I can't attend now, can I transfer my credential to the next year?

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Activating Your Credential 4

• How do I activate my credential?
• I have already activated my credential, but now I need to transfer it to another person.
• If my activation button is missing, do I still need to activate my badge?
• Do Professional Credentials (Exhibitor, Press, Industry) need to be activated?

Buying / Picking Up Credentials On-Site 7

• What payment methods do you accept for on-site purchases?
• What do I need to pick up my credential on-site?
• When can I pick up / buy my credentials on-site?
• Can someone else pick up my credential for me?
• Where do I go to pick up / buy my credential on-site?

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RFID Tapping In/Out 4

• How do I know that I tapped in / tapped out correctly with my badge?
• Do I need anything besides my credential when there is an RFID issue?
• What if I forget to tap out?
• What if my credential isn’t working?